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  • Disability Related Transportation (19)
    BT-4500.6500-170

    Disability Related Transportation

    BT-4500.6500-170

    Programs that provide door-to-door (or curb-to-curb) transportation for purposes of shopping, banking, social events, medical appointments, getting to and from work, and similar activities for people with disabilities who need special accommodations and are unable to utilize other available means of transportation. Also included are programs that provide transportation for youngsters with disabilities who have no other means of accessing necessary specialized services and activities. Some but not all vehicles used for this purpose are equipped with wheelchair lifts.
  • Driver Licenses (1)
    DF-7000.1850

    Driver Licenses

    DF-7000.1850

    Programs that issue permits which provide written authorization for an individual to operate a motor vehicle on public roads and highways following successful completion of a written and/or driving examination and a vision test. These programs also renew driver licenses that are about to expire, replace driver licenses that are lost or stolen, and process name and address changes.
  • General Paratransit/Community Ride Programs (1)
    BT-4500.6500-280

    General Paratransit/Community Ride Programs

    BT-4500.6500-280

    Programs that provide flexibly scheduled and routed door-to-door (or curb-to-curb) transportation services for the general public. Patrons generally have no private transportation and are unable to use the fixed-route public transportation system; or live in a rural area not served by a public transit system.
  • Local Bus Services (4)
    BT-4500.4700

    Local Bus Services

    BT-4500.4700

    Programs that utilize buses to transport people to a specific destination (e.g., an airport or senior center) or to other locations within the community (e.g., a shopping mall or downtown) following standard and regular routes and fixed time schedules.
  • Non-Emergency Medical Transportation (9)
    BT-4500.6500-500

    Non-Emergency Medical Transportation

    BT-4500.6500-500

    Programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centers or for other non-emergency medical needs for individuals who, because of financial problems or their physical condition, are unable to use other means of local transportation. NEMT service providers are able to transport riders who require a wheelchair lift equipped vehicle with appropriate protective restraints or a van that is designed for gurney/stretcher transportation, or has other types of features to meet their safety needs.
  • Senior Ride Programs (17)
    BT-4500.6500-800

    Senior Ride Programs

    BT-4500.6500-800

    Programs that provide door-to-door (or curb-to-curb) transportation for purposes of medical appointments, shopping, banking, social events, and other similar activities for older adults who need special accommodations and are unable to utilize other available means of transportation.
  • Telephone Call Center Services (1)
    TB-1100.8500

    Telephone Call Center Services

    TB-1100.8500

    Organizations that operate call centers staffed by individuals who are trained to answer calls for agencies, businesses, physicians and other professionals (on a regular, after hours or overflow basis), greet the caller using the client's name, take messages and, at the client's option, dispatch the message to the client's pager or cell phone, store the message for the client to call in and retrieve, place the message in a voice mail box, telephone the client with the message, or arrange for the message to be e-mailed or faxed to the client. Some services may also take catalog or e-commerce orders, schedule appointments, handle registration for seminars or other events, conduct customer satisfaction surveys, make outgoing telemarketing calls to generate sales or solicit contributions, offer mystery shopping services, provide help desk support or negotiate customized services as needed by the client.
  • Transit Customer Service Centers (3)
    BT-8400.8500

    Transit Customer Service Centers

    BT-8400.8500

    Walk-in centers that are staffed by information service representatives who can answer inquirer questions about the routes, schedules and fares of a particular public transportation authority or private transit company.
  • Transportation System Orientation Programs (1)
    BT-8750.8550

    Transportation System Orientation Programs

    BT-8750.8550

    Programs that provide training which introduces new riders, commuters and other residents to the transportation options that are available in their community and teaches them to use the system effectively. Participants learn the basic components of the public transit system and other transportation options (e.g., bicycles, carpools and vanpools); the location of park and ride or park and pool lots, bus stops, train stations, ferry terminals and other facilities; and basic travel skills such as how to read a bus schedule, find the bus closest to work/home, participate in a car/van pool and plan a commute using the system. Instruction may be provided on an individual or group basis and may involve field training in which the individual is accompanied by a customer service representative. The objective of the training is to encourage use of the public transportation by building rider confidence and comfort with the system.